No. THEXA operates on a pay-as-you-go model. You’re only charged for the time you spend on a session with a certified expert — no ongoing commitment, no hidden fees.

Yes — a minimum charge of $25 + GST applies to each session, covering the first 15 minutes. After that, billing continues per minute at our hourly rate of $100 + GST.

Absolutely. Every THEXA session connects you directly with a certified Xero expert — never a bot, never AI.

Our goal is to make sure you get clear, reliable answers from professionals who understand both the software and real business challenges.

If we can’t resolve your query, we stop the billing and refer you for a follow-up with our Manager to explore next steps.

Your card is automatically charged at the end of your session based on the total call duration. You’ll receive a summary of your session and payment immediately after.

Because each session provides direct access to certified Xero professionals, we do not offer refunds once time has been spent.

However, if there’s a billing error or technical issue (for example, a disconnection), please contact team@thexa.com.au and we’ll resolve it promptly.

Yes. You can reschedule or cancel your booking up to 30 min prior to your session with no penalty. After that you will be charged minimum fee $25.

You can share your feedback directly after each session through the pop-up window that appears when your call ends.

If you’d prefer, you can also reach us at team@thexa.com

or use the contact form on our website. We value every comment and use your feedback to continually improve THEXA.

All sessions are led by certified Xero professionals with years of experience in bookkeeping, accounting, and business management. You’ll always work with someone qualified to solve your issue efficiently.