PRICING
AUD
per minute
excl GST
Minimum charge per call $30 AUD + GST
HOW IT WORKS
Solved in three steps
01
Create your account in minutes
Sign up, tell us what you’re stuck on, and you’re ready to go — no subscription, no paperwork.
02
Call now or schedule for later
Jump on a live screen-share call straight away, or book a time that suits — 7 days a week.
03
Pay for what you use
Billed per minute, timer on screen. Question solved, call ends — so does the cost.
FAQ
Am I signing up for a subscription?
No. THEXA operates on a pay-as-you-go model. You're only charged for the time you spend on a session with a certified expert — no ongoing commitment, no hidden fees.
Is there a minimum fee?
Yes. A minimum charge of AUD $30 + GST applies to each session, covering the first 15 minutes at the standard rate of AUD $2 per min + GST. After the first 15 minutes, billing continues at AUD $2 + GST per minute.
Will I be speaking to a real person?
Yes. Every THEXA session connects you directly with a certified Xero expert — never a bot, never AI. Our goal is to make sure you get clear, reliable answers from professionals who understand both the software and real business challenges.
What if my issue isn’t resolved?
If we can't resolve your query, we stop the clock at that point — you won't be charged for any time beyond what has already been used. We'll then refer you to a senior consultant for a follow-up to explore next steps.
What is your refund policy?
Because each session provides direct access to certified Xero professionals, we don't offer refunds once time has been spent (see above for what happens if we can't resolve your issue). However, if there's a billing error or a technical problem — for example, a disconnection — email team@thexa.com.au and we'll resolve it promptly.
Can I reschedule or cancel a booking?
Yes. You can reschedule or cancel up to 30 minutes before your session at no cost. After that, the minimum session fee of AUD $30 + GST applies.
Who will I be speaking with?
All sessions are led by certified Xero professionals with years of experience in bookkeeping, accounting, and business management. You’ll always work with someone qualified to solve your issue efficiently.
Why not just ask ChatGPT?
AI tools are great for general questions. But they can't see your screen, your file, or your numbers. A THEXA expert looks at your actual Xero file live, fixes the real problem, and stands behind the answer.